Terms of Service

By signing up for, accessing, or using KolAI ("the Service"), you ("Clinic" or "you") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a clinic or organisation, you represent that you have authority to do so. If you do not agree to these Terms, do not use the Service.

KolAI provides an AI-powered patient care coordination platform that automates post-visit follow-up, clinical Q&A, appointment reminders, and rebooking nudges for US dermatology clinics. The Service is provided on a subscription basis. Features, functionality, and pricing are described on our website and in your order form.

Use of KolAI requires execution of a Business Associate Agreement (BAA) before any Protected Health Information (PHI) is processed. The BAA is incorporated into these Terms by reference. You must not use KolAI to process PHI until a valid BAA is in place. We will provide you with a BAA as part of onboarding.

The Service is billed monthly at $1,000/month (or as stated in your order form). Payment is due in advance at the start of each billing period. We use a third-party payment processor; you agree to their terms as applicable. Subscriptions renew automatically unless cancelled with at least 7 days' notice before the renewal date. All fees are non-refundable except as provided in our 90-Day Money-Back Guarantee below.

If KolAI does not help your clinic recover more than $1,000/month in post-visit revenue within the first 90 days of going live, you may request a full refund of all subscription fees paid. To claim this guarantee, you must: (a) have completed our onboarding process in full; (b) have used the Service consistently for at least 60 of the 90 days; and (c) submit your refund request within 14 days of the end of the 90-day period. We may request reasonable documentation to verify eligibility.

You are responsible for:

You may not use the Service to:

KolAI and its licensors own all intellectual property rights in the Service, including the platform, AI models, software, and all related materials. These Terms do not grant you any ownership rights. You retain ownership of your clinic's data and the clinical content you provide. You grant KolAI a limited licence to use your data solely to provide the Service.

Our use of your data and patient data is governed by our Privacy Policy (available at /privacy) and, for PHI, by the BAA. We do not sell or share your data or patient data with third parties for their own purposes. Patient data is never used to train AI models.

Each party agrees to keep the other's confidential information (including patient data, pricing, and business information) strictly confidential and to use it only as necessary to perform under these Terms. This obligation survives termination of these Terms.

To the maximum extent permitted by law, KolAI's total liability to you for any claim arising out of or related to these Terms or the Service is limited to the fees you paid in the 3 months preceding the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages. Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the minimum extent permitted by law.

You agree to indemnify and hold harmless KolAI and its officers, employees, and agents from and against any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law.

These Terms are effective from the date you first use the Service and continue until terminated. Either party may terminate with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms or fail to pay. Upon termination, we will provide you with an export of your data for 30 days, after which it will be deleted in accordance with our data retention policy and the BAA.

We may update these Terms from time to time. We will notify you of material changes at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to updated Terms, you may terminate your subscription before the effective date.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes will be resolved in the state or federal courts of Delaware, and you consent to personal jurisdiction there.

For questions about these Terms, contact us at garvita@supertubos.ai.